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Black screen on Asus ZenFone Live: what to do?

Black screen on Asus ZenFone Live: what to do?

The Asus ZenFone Live screen may turn black. This malfunction can occur under various conditions. Sometimes this happens right after the Asus ZenFone Live crashes. In other situations, the screen remains black after a startup, crash, or sleep. Whatever it is, don’t worry, there are some tips to fix Asus ZenFone Live black screen issues. For this, it is necessary to check several things before trying the different solutions. We will first see what to check when the Asus ZenFone Live screen stays black. Then we will discover all the techniques to be able to unlock this dirty black screen.

What you need to control when you have a black screen on Asus ZenFone Live

Before committing to the advice, we advise you to look at the following points to better understand where the malfunction may come from. This will give you good information about the nature of the problem.

Is the Asus ZenFone Live LED on when the screen is black?

One of the first things to check is the little LED just above the screen. Indeed, when the the led is red or blue when the Asus ZenFone Live screen stays black, it reveals that the phone is well lit. In this case, it is very likely that the malfunction is due to the screen.

Is the Asus ZenFone Live charged?

A deep battery can prevent the Asus ZenFone Live from turning on for a while. So make sure the Asus ZenFone Live is fully charged by leaving it plugged in for at least an hour. If after this the led does not come on and the screen remains black, the malfunction most likely comes from the battery.

Is the Asus ZenFone Live damaged?

If the Asus ZenFone Live screen remains black after received a shockafter having suddenly falls, after getting wet or broken, the screen may be damaged. In this case, none of the following techniques will work. You will then need to return your Asus ZenFone Live to a convenience store.

What to do when the Asus ZenFone Live screen turns black?

After making sure that the malfunction is caused by the screen, you can try the following solutions to unlock the black screen of your Asus ZenFone Live. In case one technique doesn’t work, go to the next one.

Connect the Asus ZenFone Live to its charger

The first thing to do when the Asus ZenFone Live screen stays black is to charge the phone. This will allow you to be calm for all subsequent manipulations. This will also solve the problem of deep draining of phone battery.

If possible, remove the battery from the Asus ZenFone Live

If the Asus ZenFone Live is simply removable, we recommend that you remove the battery. This will sometimes resolve the black screen malfunction. Wait several seconds and then replace the battery and try restarting the device. If the screen is still locked, go to the next step.

Remove SIM card and SD card

Sometimes, without explanation, the SIM card or SD card conflicts with the Asus ZenFone Live and triggers a black screen. So one of the techniques to try is remove SIM card and SD card. When you are done, you should try to start the phone. If the process works, it means that there is a conflict with the SIM or SD card.

Force restart Asus ZenFone Live

In the event that the screen remains black, it often happens that the malfunction is resolved with a forced restart. To do this, you will need to keep pressing multiple keys at the same time. You will need to hold for at least 10 seconds for the reset to take effect. The key combination depends on the models, but must be one of the following:

Wait for the battery to discharge

Finally, if none of the above methods work, you can try letting the battery drain. So make sure the battery is completely empty. When it’s done, connect your Asus ZenFone Live to its charger and try to start the Asus ZenFone Live.